TM Century Solutions - IT services providers

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Service Maintenance

TMCS Service Package is a comprehensive IT services assurance plan. It supports an extensive range of multi-vendor products and is multi-purpose, from troubleshooting to everyday routine-based operations.

TMCS Service Package offers phone and on-site support. With either, prompt and reliable service is assured. Furthermore, our Quality Control unit will follow up on every closed incident to ensure that you are completely satisfied with our service. Enhanced with new value-packed features, TMCS Service Package guarantees your total peace of mind.

TMCS Service Package has high tolerance towards challenging requirements which is depending on the complexity of clients’ IT network environment and operations.

TMCS Service Package provides easy access to speedy assistance, either via the phone or on-site.

Help-On-Line (HOL)

First Level Support - Calls to the TMCS' regional help desk are automatically routed to support specialists who will provide dedicated step by-step guidance support.
* If problem is however too complex to be resolved by first level support, second level support will take over.

Help-On-Site (HOS)
- Second Level Support - The first available support engineer from the pool of experts will be assigned to go on-site to provide resolutions to problems.

To find out more about service management, please download this product brochure.

Financial Accounting Software Suites

Customized Software Solutions & System Integration

Networking Consulting and services

Logistics Software

Service Maintenance